Customer Surveys

Do you need to monitor and improve your customer service?

Your customers are your most valuable asset. Regular customer surveys show that, not only do you care, but also provide you with valuable insights which will enable you to provide better service and fulfil other sales opportunities you may not have realised existed.

GraingerDirect offers an integrated solution. We can design and host your surveys online as well as making the all important follow up calls.

Alternatively we can design your customer service questionnaire and take a direct mail approach to a targeted group of customers, follow up with calls and track responses.

Results are analysed and fed back to you with recommendations, which can then be used in future direct marketing campaigns.